
"I'm satisfied only when I do everything myself!"
Do
you often feel this way? You're not alone. Actually, welcome to the Power
Posse's beloved bugbear.
Delegation
is a powerful word - so powerful that it can give executives a sinking feeling
that would put the Titanic to shame. Sure, nobody likes doing all the work
herself - unless the person is a chronic workaholic, or a feral masochist. But
also take into consideration the 'accountability factor'. It's a vicious
corporate conspiracy - your job has its responsibilities, and it translates into
your appraisals. So, if somebody botches up along the way, you'll be the one to
ultimately get the whip. "People largely go wrong with delegation because they
may lack vision or feel insecure," says Amrut Vagal, proprietor of Clear Vision,
a Mumbai-based management consultancy firm. "Learn to have confidence in the
other person's abilities. Accept that teamwork is important and that you cannot
function alone."
Here's
how you can use your smarts to become a delegation doyenne:
Abandon
The 'I Can Do It Best' Moan
If
you're delusional about your prowess over others, you're not managing them
right. You will stay deep rooted in a rut and keep your juniors mired in
concrete. V. Shri Ganesh, CEO of CatchConsulting, a Chennai-based executive
search firm, explains, "Delegation is important because it gives the person who
delegates more time to do the things that she really needs to focus on as part
of her role in the organisation. Also, the delegatee may be better suited to
execute the work at her level in the corporate hierarchy, or because her core
work function is the same as the work that is delegated."
Clarify
The Task In Your Own Mind
Visualise
the finished task exactly as you want it done. Often, supervisors are
disappointed with the work juniors turn in because the supervisors themselves
weren't clear about what they wanted. It may help to write down what you want.
Once you do this, you will find that you are more comfortable articulating what
you want. Amrut Vagal says, "Do an exercise called 'work measurement'. This
involves mapping the process for the activity; determining the resources,
support and time required for the task. Then, identify the person whose
capabilities match the work measurement. Your role as a supervisor will be to
provide the required resources or support to the delegatee. If this mapping is
done, delegation will be effective."
Enlist
Your Delegatee's Help
Now's
the time to brief the delegatee about her task. It's always a good idea to have
the delegatee 'capture' what you're saying. Ask her to paraphrase your
instructions or have her take notes, so you can make sure you've been clear.
Shri Ganesh advises, "Delegate just the right amount of work to a person.
Loading the delegatee with loads of work may be counter-productive."
Don't
Expect Perfectionism The First Time
If
the delegatee returns work that is below your expectations, discuss the problem
so you can fix it. Amrut Vagal says, "Be realistic - don't expect 100 per cent
efficiency. Keep a margin of 30 per cent for errors."
If
the work is acceptable, give it the green signal. Don't play volleyball - making
her constantly redo the task to get as close as possible to your idea of
perfection can be demoralising, frustrating, and unproductive. However, let the
delegatee know what you'll be expecting the next time.
Send
Explicit Written Instructions
Hey,
what's e-mail for? This is especially important if the delegatee is not
available for discussion, has a language barrier, or forgets easily. Written
words reinforce the task and provide a ready reference for the delegatee.
Set
Timelines Together
This
way, both of you will know exactly when the task should be completed.
It also serves as a back-up: If it is not possible for the delegatee to complete
the task within the deadline, she can revert to you and renegotiate the
deadline, or have you re-commission the task to someone else.
Shri
Ganesh says, "Set realistic timelines for the completion of the job, as this
could pressure the delegatee. At the same time, don't delegate with an
open-ended time frame because it is futile - the delegatee wouldn't take the
task seriously as s/he knows that the work is non-priority."
Track
Tasks And Follow Up
Keep a list of delegated tasks and their due dates - preferably in a project
tracking software on your computer. Following up involves agreeing on
milestones. This doesn't mean you should breathe down the delegatee's neck every
nanosecond. If your delegatee has a week to complete a task, check with her in
three days. Asking, 'How is it going?' instead of 'Have you finished yet?' would
be a good way to begin your follow-up meetings. Checking in every now and then
can help you detect potential snags early. Shri Ganesh says, "Delegation does
not mean abdication - you need to follow up with the delegatee at intervals.
Also, avoid too much delegation because this would undermine your
position."
Give
Freedom
After
all, it's every human being's prerogative. Allow the delegatee to do it her way.
What you should care about is the result, not the method. If you give them
space, your juniors will be more productive and have more self-respect. Plus,
you score the brownie points!
Acknowledge
Good Work
Partner
with the delegatee. Praise when it is due and work on improving sub-optimal
performance.